• Digital Workplace? It's a People Thing

    Is your organisation prepared for the digital workplace?

    Make your end-user the hero of your story, and your digital transformation will be a success.

End-user adoption is key to successful transformation

80% of successful UC deployment is a cultural/people challenge, and 20% percent is the technology. (PROSCI, 2016)

Here at Arkadin, we realise that once you decide on a new way to collaborate, it is just the start of the journey. While UC technologies eliminate many barriers to communication and collaboration, driving end-user adoption to successfully change user behaviours cannot be a ‘one size fits all’ approach.

Our service professionals develop comprehensive programs to meet the end-to-end project needs of each of our clients, so you can achieve high levels of productivity and acceptance within your business and gain a clear return on investment.

The Benefits of Understanding Your Users

Often the barriers and pitfalls in digital workplace journeys are not related to technology – but to culture. It is vitally important to create an exceptional end-user experience and manage any change from project start-up to allow the stakeholders/C-Suite – the guiding parent – to have confidence in their decision to embrace this positive change.

Our Microsoft inspired business led approach captures business requirements, the identification and development of personas and scenarios, and allows Arkadin to build a solution tailored specifically to your organisation.

Digital Workplace - Arkadin's Five Key Principles

Over the past five years, Unified Communications (UC) and digital tools have become key enablers of change and transformations for businesses. We have learnt through supporting our clients that whilst their UC journeys are often different, successful digital workplace transformations share common features on the ‘How’ – what we call the digital workplace principles that deliver UC excellence.

1 – Your Vision; Your Pace

We encourage our clients to be confident enough to start small, and to go at their own
pace in order to achieve their goals & visions. The most vital work happens pre-deployment – the more planning, proof of concept work and preparation up-front, the better.

2 – Present & Future State

The assessment of current state includes identification of how users work
today, the organisation’s readiness for change and potential areas of resistance. Rigorous assessment of the existing technology estate also influence the strategic design phase.

3 – It’s a People Thing

From user profiling, persona development to user scenario development, we place your user needs at the heart of your deployment, building stakeholder support and ensuring a high quality of service – and therefore adoption – throughout the process.

4 – Modular, Incremental & Measurable

Methodologies are defined with clear steps and outputs identified for each phase. These range from assessing your digital readiness, to documenting your voice strategy to monitoring a full suite of inlife
managed service metrics.

5 – Be Digital Inside & Out

Supporting our clients to nurture the breakthrough behaviours that create successful
digital workplaces, we ensure that key groups are engaged, involved and empowered to adopt new ways of working from the on-set, becoming digital from the inside out.

Digital Journey Assessment – Your finger on the pulse of your organisation

Our End-to-End Service Approach

Resistance to change is normal – but can be anticipated.

Arkadin’s Organisational Change Management approach is a dedicated service which is focused on delivering a premium end user journey through the on-boarding and adoption of new technologies into work processes’.

Delivered through multiple channels (Communications, Training & Coaching, Stakeholder Engagement and Human Resource Management), Arkadin works to ensure well rounded success by working hand in hand with our clients to minimise resistance with the end
users and address known pain points, while maximising acceptance and adoption.

body-devices-contactcenter

Digital Journey Assessment – Your finger on the pulse of your organisation

Test

User Engagement Survey

Minimising resistance to change by engaging users and bringing them along on your technical journey

Test

User Profiles
Identify how the users work, what their pain-points are, alongside their technical proficiency whilst balancing their wants & needs

Test

Use Cases

Evaluating work habits help to build practical scenarios of business improvement by improving efficiency.

Test

Digital Journey Map
By identifying dependencies, obstacles & challenge points, solutions can be built out in a journey map in order to overcome obstacles.