• Native Contact Center for Skype for Business Hosted in the Cloud

    Leverage Arkadin’s 18+ year experience working with Microsoft and turn Skype for Business into a business-class phone system.

How does Arkadin enable Skype for Business contact center?

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Intelligent routing

Intelligently route voice, instant messages, and web chat throughout a single platform.

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Global reach

The benefits of a global contact center without the cost-prohibitive hardware.

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Quick deployment

Our Cloud-based management tools allow you to easily deploy and manage your contact center.

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Native to Skype

Clarity Connect is a contact center solution solely created to work on Skype for Business.

How does Arkadin enable Skype for Business contact center?

How does Arkadin enable Skype for Business contact center?

Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the Cloud by Arkadin.

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How does Arkadin enable Skype for Business contact center?

Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the Cloud by Arkadin.

One service, many features

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Real-time reporting

Real-time dashboard metrics, historical reports, real-time modality-aware KPI alerts, and more, including more actionable intelligent metrics.

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Multi-Channel Communications

Route web-based chat sessions through your Skype for Business infrastructure to the same intelligent routing engine that handles voice calls.

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CRM integration

Looking to interact with Salesforce.com or Microsoft Dynamics? We have deep integrations for these as well as the ability to interact with other third-party tools.

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Intelligent routing

Clarity Connect works like Skype for Business does, powering remote agents and geo-dispersed groups to intelligently route calls to the right resource.

Enjoy end-to-end migration and support

We fully leverage your existing Skype for Business deployment to deliver a seamless contact center solution that ensures resources are fully utilised regardless of where they are located.As a Cloud-managed contact center, Clarity Connect supports a number of deployment options. Due to the native Skype for Business approach, customers can choose from an on-premise, hybrid, or hosted deployment option, providing customers with choice and flexibility.